Newsletter
Trade Terms & Conditions
- Prices
- Minimum Orders
- Carriage
- Terms of Payment
- Interest
- Lead Time
- Shortages and Damages
- Bespoke Service
- Agents
- Acceptance
- The wholesale prices listed on this site supersede all previous pricelists and are effective from February 2018 to March 2020.
- All prices are quoted in Pounds Sterling and do not include VAT which will be added to UK accounts at the current rate.
- We have a minimum order value of £150 net.
- UK orders with an invoice value over £400 excluding VAT will be sent free of charge.
- Carriage paid orders are not available to the Scottish Highlands & Islands, Ireland or Overseas.
- We are able to deliver all over the world and charge carriage based on the weight of the goods being sent, although we do have a minimum charge of £4.60 for the parcel to be sent tracked and signed.
PLEASE NOTE:
- The carriage price displayed at checkout is a guideline only, based on an average weight of the products ordered.
- There may be small differences between the estimated carriage price indicated and the actual carriage price charged, this difference will be invoiced or credited following despatch of your goods.
- Our payment terms are strictly 30 days net and in full from the date of invoice.
- Customers without an approved credit account will be asked to pay against Proforma invoice.
- All goods remain the property of Abbeyhorn until full payment is made.
- We reserve the right to charge interest at a rate of 8.5% per month on all overdue accounts.
- Our products are handmade using traditional manufacturing methods - as a result we work on a lead-time which does vary depending upon the number of orders on our books. Please check the top of our Trade Page for the current lead-time. During peak season (August to December) and for large orders please allow longer to avoid disappointment. Also, please bear in mind that to complement our range, we do purchase some of our products either finished or part finished, this can therefore affect our lead-time too.
- We do hold a stock of many of our products so if your order is urgent please contact us and we will try to assist you.
- On receipt of your order please check it carefully. Should anything be missing or damaged you must notify us within 14 days of receipt of the goods.
- Please note that you have no right to return goods under the UK Distance Selling Regulations if you are a business customer.
- We do offer a bespoke service, however this service is not always available and will depend on our lead-time at the time. Please send a detailed enquiry, with sizes, quantities, pictures etc through e-mail to info@abbeyhorn.co.uk
- We can only send a quote for a bespoke product once we have produced a sample, as the cost depends on the material used and the time taken to produce the product.
- Working with natural materials and using traditional techniques, it is necessary for us to start our manufacturing process with more pieces than ordered as we know, due to natural flaws, a small number of pieces will be rejected during our production process.
- On the very rare occasion, when each and every piece makes it through production, we end up with an excess of finished items to what has been ordered.
- Therefore, quantities will be adjusted (upwards) to include any small production excess that may occur.
- Bespoke items will be subject to a 25 piece minimum order quantity (MOQ)
- Abbeyhorn has Trade Agents available to provide general information, product advice and assistance with ordering in the following counties:
Scotland
Roy Wilson
15 Dunsmore Road
Bishopton
Renfrewshire
PA7 4EL
Tel: 07801289077
Fax: 01505 863165
E-mail: rbwilson@ntlworld.com
- The information above sets out Abbeyhorn’s Trade Terms & Conditions.
- By submitting an order you will be confirming that you accept these T&C's
- Please read them carefully before placing your order and
print a copy for future reference.
© 2019 Abbeyhorn